Hi Sheyna, I’m so sorry to hear that your experience wasn’t what you expected. We take pride in the care and attention our team puts into every service, and it’s disappointing to know you left feeling otherwise. The situation you mentioned is certainly not something we’ve encountered before, and we’d really appreciate the chance to learn more. Please feel free to contact us directly so we can understand what happened and work toward making it right. We’re always listening and committed to creating the best experience possible for every guest. Thank you again for sharing your feedback.

Hi Julie! Happy to hear it was convenient for you! Looking forward to having you back soon!